Learning Mentor Level 3

Mentoring is – and has been for years the foundation of training and development. Mentoring takes place in all parts of education and training and staff development contexts. This qualification is for anyone who manages people and looking to up skill themselves to enable them to develop others successfully. Learning mentors needs to have sector specific experience / and or qualifications which is used to guide and advise others.

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Customer Service Practitioner Level 2

This training programme provides an up skilling opportunity that can support career progression within the customer service sector of any industry. It’s ideal for anyone who delivers products and/or services to customers. It’s a great training programme for new staff who are joining the business or existing staff who want to concentrate on customer service skills alone and not retail specific skills. This qualification will help any staff member who is interested in becoming a customer service expert.

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Retailer Level 2

The retail apprenticeship is great for individuals who are new into retail or for those staff who wish to further their knowledge, skills and behaviours within a retail role on the shop floor. It’s an excellent opportunity to develop key skills and learn new techniques that can help improve performance. This qualification is the first stepping stone to develop a career in retail.

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Retailer Level 3

The retail apprenticeship is great for individuals who are working in an intermediate Leadership Role, for example new Supervisors or Supervisors who have no formal leadership training, newly appointed Assistant Managers or Assistant Managers who have had no formal leadership training. This qualification is also for any staff who have undertaken level 2 retail and this forms as this forms part of the succession planning. It is an excellent opportunity to further develop people management skills and learn new techniques that can be implemented into the workplace. This programme is great for those who are new to leadership or are experienced leaders. If you are looking to stretch your development this programme is for you.

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Retailer Level 4

To undertake this qualification staff need be working at a Store Manager level and have responsibility for delivering sales targets and leading and managing people within their job role. The Retail Manager apprenticeship is a fantastic qualification for anyone looking to up-skill and learn new techniques and behaviours that can be directly implemented within their workplace. The qualification takes an in-depth look at the inner workings of a Retail business and builds upon the key attributes needed to become a successful Retail Manager.

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Supply Chain Warehouse Operative.

This apprenticeship provides the foundation knowledge, skills and experience for the role of Warehouse Operative. Warehouse Operatives can work in a variety of warehouse environments. They communicate with a wide range of people and sometimes customers. For this role, a passion is required to provide a quality service that encourages repeat business. Individuals in this role should be highly competent in using industry-recognised systems and associated services and will be able to work under pressure and to tight deadlines.

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Trade Supplier

The Trade Supplier Apprenticeship is great for individuals entering or working in a trade Business environment, which may include sales, purchasing, account management, logistics. Typically, a Trade Supplier will operate a small warehouse and trade counter, which is visited regularly by professional trade customers who have technical knowledge about what they are buying in a variety of sectors including electrical, plumbing, joinery and general building suppliers. They will be dealing with customer sales at the trade counter and over the telephone, and will understand incoming deliveries, stock control and despatch. They will be familiar with processing customer orders and taking delivery of goods and the basic administration related to these functions. A key element of their role will be to have technical knowledge of the products and services offered together with the bespoke systems and equipment used in the business.

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